Refund policy

Effective Date: 05/10/2026

Welcome to beautycaredaily.com, your online destination for Health & Beauty products. We are committed to providing our customers with quality products, reliable service, and a smooth shopping experience. We understand that sometimes a product may not meet your expectations or may arrive damaged, defective, incorrect, or different from what you ordered. This Return and Refund Policy explains the conditions and procedures for requesting a return, replacement, exchange, or refund.

By placing an order with beautycaredaily.com, you acknowledge and agree to the terms described in this policy.

1. About Our Store

Website: beautycaredaily.com
Email: beautycaredaily11@gmail.com
Phone: 8910653841
Business Address: Kamardingi, Satgachia, Memari, Purba Bardhaman, West Bengal
PIN Code: 713422
Business Category: Health & Beauty

Our customer support team is available to assist customers with questions regarding orders, returns, replacements, refunds, and other purchase-related concerns.

2. Our Return Policy

We aim to ensure that every customer receives the product they ordered in acceptable condition. If you receive a product that is damaged, defective, incorrect, incomplete, or significantly different from its description, you may contact us to request a return or replacement, subject to the conditions mentioned in this policy.

Because Health & Beauty products can include personal-care, skincare, cosmetic, hygiene, and wellness-related items, certain products may not be eligible for return after opening or use. This is intended to protect product quality, hygiene, safety, and the interests of all customers.

Customers should carefully review the product description, specifications, size, color, quantity, ingredients, usage information, and other available details before placing an order.

3. Eligibility for Return

A return request may generally be considered when:

• The product received is damaged during transportation.

• The product is defective or does not function as described.

• You received a wrong product.

• You received an incorrect size, variant, color, quantity, or model due to an error in order fulfillment.

• The product is materially different from the product description.

• Parts, accessories, or items included in the order are missing.

• The product has a manufacturing defect that is covered by the applicable return terms.

The product should normally be unused, unopened, and in its original condition and packaging unless the reason for the return is a defect or damage that could only reasonably be identified after opening the package.

We reserve the right to determine whether a return request meets the eligibility requirements after reviewing the information and evidence provided by the customer.

4. Non-Returnable Products

For health, hygiene, safety, and product-quality reasons, certain Health & Beauty products may not be eligible for return once opened, used, or unsealed.

Examples may include:

• Opened skincare products.

• Used cosmetics or personal-care products.

• Opened hygiene-related products.

• Products with broken safety seals.

• Products damaged after delivery due to improper handling or use.

• Products altered, washed, modified, or misused by the customer.

• Products returned without their original packaging or accessories where those items are required for verification.

• Products purchased under a clearly stated non-returnable or final-sale offer.

If a product is non-returnable because of hygiene or safety considerations, this will not normally prevent you from contacting us if the item arrived damaged, defective, incorrect, or otherwise materially different from what you ordered.

5. Return Request Timeframe

Customers should contact us as soon as possible after receiving their order if they believe there is a problem with the product.

For damaged, incorrect, defective, or incomplete orders, we recommend contacting us within 48 hours of delivery with the required photographs, videos, order information, and a clear description of the issue.

Requests submitted after the applicable return period may not be accepted unless the issue is related to a manufacturing defect or another circumstance that reasonably prevented the customer from identifying the problem earlier.

The exact return period may also vary depending on the product and the specific terms displayed on its product page at the time of purchase.

6. How to Request a Return

To request a return, replacement, or refund, please contact our customer support team at:

Email: beautycaredaily11@gmail.com
Phone: 8910653841

Please provide the following information:

1. Your full name.

2. Order number.

3. Registered phone number or email address.

4. Product name.

5. Date of delivery.

6. Reason for the return.

7. Clear photographs of the product.

8. Photographs of the outer shipping package, if the product arrived damaged.

9. A short video, where necessary, showing the defect or issue.

Providing clear evidence helps us investigate the issue quickly and determine the appropriate resolution.

Please do not send a product back to us before receiving return instructions. An unauthorized return may not be accepted or processed.

7. Damaged Products

If your package appears damaged when delivered, please inspect the product as soon as possible.

If the product is damaged, take clear photographs of:

• The product itself.

• The shipping box or packaging.

• Any visible damage to the outer packaging.

• The shipping label.

• Any broken seal or protective packaging.

Send these details to beautycaredaily11@gmail.com along with your order information.

Depending on the circumstances and our assessment, we may offer a replacement, refund, or another appropriate resolution.

8. Wrong or Missing Product

If you receive a product that you did not order, or if an item is missing from your package, please contact us promptly.

We may request photographs of the received products and packaging so that we can verify the shipment.

If our investigation confirms an order-fulfillment error, we may arrange a replacement or another appropriate resolution without unnecessarily inconveniencing the customer.

Customers should not use, modify, discard, or dispose of an incorrect item before receiving instructions from our support team.

9. Defective Products

If you believe your product is defective, contact us with a detailed description of the problem.

For electronic beauty or wellness devices, where applicable, we may request a short video demonstrating the issue. For cosmetic, skincare, or other Health & Beauty products, we may request photographs showing the product, packaging, batch information, seal, or other relevant details.

Some defects may be covered by a manufacturer warranty rather than our standard return process. Where applicable, we will communicate the appropriate procedure to the customer.

10. Exchange or Replacement

Where a return is approved, we may provide a replacement or exchange depending on product availability and the nature of the issue.

A replacement is generally preferred where the customer has received:

• A damaged product.

• A defective product.

• The wrong product.

• An incorrect variant.

• A product with missing components.

If the same product is unavailable, we may discuss an alternative resolution, which may include a refund or another suitable option.

Replacement availability is subject to stock levels.

11. Refund Policy

If a refund is approved, the refund amount and method will depend on the circumstances of the order.

Refunds may be considered for eligible situations such as:

• Approved returns.

• Products confirmed as defective.

• Products damaged during delivery.

• Incorrect products sent by us.

• Orders that cannot be fulfilled.

• Other circumstances where a refund is approved by beautycaredaily.com.

Refunds will normally be processed after the returned product, where applicable, has been received and inspected.

The time required for the refunded amount to appear in the customer's account may depend on the payment method, bank, payment gateway, or financial institution.

12. Cash on Delivery Orders

For Cash on Delivery (COD) orders, customers should understand that the refund process may differ from prepaid orders.

If a COD order qualifies for a refund, we may request appropriate bank account, UPI, or other payment information required to process the refund.

Customers must provide accurate payment details. beautycaredaily.com is not responsible for delays caused by incorrect or incomplete payment information supplied by the customer.

13. Shipping Charges and Return Shipping

Where the return is required because the product was damaged, defective, incorrect, or incorrectly fulfilled by us, we may provide an appropriate return solution depending on the circumstances.

If a return is requested for reasons that are not caused by an error, defect, or damage attributable to us, the customer may be responsible for applicable return shipping costs.

Original shipping charges, where applicable, may not always be refundable.

The final decision regarding return shipping costs will depend on the reason for the return and the applicable order terms.

14. Product Condition for Return

Approved products should be returned in the condition specified by our support team.

Where applicable, the product should include:

• Original packaging.

• Labels and tags.

• Accessories.

• Manuals or documentation.

• Complimentary items supplied with the order.

• Any other components originally included.

Products that are substantially damaged after delivery due to customer misuse may not qualify for a return or refund.

15. Inspection and Approval

All returned products may be inspected before a replacement or refund is approved.

Inspection may consider:

• Whether the returned product matches the original order.

• Product condition.

• Signs of use or misuse.

• Packaging condition.

• Whether the reported defect exists.

• Whether the product was damaged after delivery.

• Whether all required accessories are present.

Submitting a return request does not automatically guarantee approval.

If the returned product does not meet the applicable conditions, we may reject the return or refund request.

16. Order Cancellation

If you wish to cancel an order, contact us as soon as possible after placing the order.

Cancellation may only be possible before the order has been processed, packed, dispatched, or handed over to the delivery partner.

Once an order has been dispatched, cancellation may not be possible. In such cases, the customer may need to follow the applicable return procedure.

For COD orders, repeated refusal of delivered orders may affect our ability to accept future COD orders from the customer.

17. Refund Processing Time

Once an approved refund has been authorized, we will initiate the refund according to the applicable payment method and our internal processing procedure.

The actual time taken for the amount to reach the customer may vary because banks, payment gateways, card providers, UPI providers, and other financial institutions have their own processing timelines.

If you have not received an approved refund after the expected processing period, please contact us with your order details so that we can assist you.

18. Promotional and Discounted Products

Products purchased during promotional campaigns, special offers, clearance sales, bundle offers, or discounted events may have specific return and refund conditions.

Where special return conditions apply, they will be communicated on the relevant product page, offer information, checkout page, or other applicable communication.

Unless otherwise stated, defective, damaged, or incorrect products may still be reported to us for review.

19. Free Gifts and Promotional Items

If an order includes a free gift, promotional item, discount benefit, or complimentary product, the customer may be required to return the promotional item along with the main product if the order is being returned.

If the promotional item is not returned where required, the value of the promotional benefit may be considered when calculating the applicable refund.

20. Fraudulent or Abusive Return Requests

We reserve the right to investigate suspicious, fraudulent, repeated, or abusive return requests.

Return privileges may be restricted where we reasonably believe that a customer is misusing the return system, submitting false claims, repeatedly returning used products, deliberately damaging products, or engaging in fraudulent activity.

This does not affect genuine customer rights relating to defective, damaged, or incorrectly supplied products.

21. Product Usage and Customer Responsibility

Customers should carefully follow the product instructions, warnings, precautions, storage instructions, and usage information provided with the product.

beautycaredaily.com is not responsible for damage resulting from incorrect use, unauthorized modification, improper storage, negligence, or failure to follow product instructions.

For skincare, cosmetic, personal-care, and wellness products, customers should review ingredients and product information before use and consider their individual requirements where appropriate.

22. Contact Us

If you have any questions regarding returns, replacements, exchanges, cancellations, or refunds, please contact us.

beautycaredaily.com
Email: beautycaredaily11@gmail.com
Phone: 8910653841
Address: Kamardingi, Satgachia, Memari, Purba Bardhaman, West Bengal
PIN: 713422
Category: Health & Beauty

We encourage customers to contact us before sending any product back so that we can provide the correct return instructions.

23. Policy Updates

beautycaredaily.com may update or modify this Return and Refund Policy from time to time to reflect changes in our business practices, products, services, legal requirements, or customer-support procedures.

The latest version published on our website will apply to orders placed after the effective date of the updated policy.

Customers are encouraged to review this page periodically for any changes.

24. Final Statement

At beautycaredaily.com, our goal is to provide customers with a reliable and satisfactory Health & Beauty shopping experience. We understand the importance of receiving the correct product in good condition and are committed to handling genuine return, replacement, and refund requests fairly.

If you experience a problem with your order, please contact us promptly with your order details and supporting information. Our team will review your request and provide an appropriate resolution according to this policy and the circumstances of your order.

Thank you for choosing beautycaredaily.com.